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NSW Coat of Arms New South Wales Government

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NSW Education Standards Authority

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FAQ: Troubleshooting

1. How do I install Adobe Flash?

For various technical reasons, this site requires Adobe Flash 10. Install Adobe Flash

2. I still can't install Flash, even with that link?

Some computers, including some school network computers, have their systems deliberately locked down to prevent users from installing new software.

  • If this is the case, you will have to contact your systems administrator for assistance in installing Flash.
  • If this is not the case, try the following. This generally solves all problems.

1. Uninstall flash player - Uninstall Instructions

2. Download and run the full installer for your operating system:

If this doesn't work there is more infomation here on the Adobe's help site.

If you still are experiencing difficulties, please let us know and we will try to help you.

3. I've installed Flash and the site still doesn't work?

The site should work properly once you have completed the installation of Flash. You may need to restart your browser or your computer to allow changes to take effect. If this does not work, please contact us and give us as much information as possible about the problem you are having.

Again, you may want to look at Adobe's help site. It has comprehensive help on how to install flash player.

4. What are the minimum requirements for this website?

Almost all modern computers should be able to use this website. It has been tested on PC Mac and Linux systems. The main requirement is that you have Adobe Flash installed..

If you experience difficulties using this application, please let us know about it.

5. How can I tell which version of Flash I have installed?

To see what version of Flash you have installed go to the About Flash page on the Adobe site.

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